FREQUENTLY ASKED QUESTIONS

1. WHAT SKIN TYPES ARE YOUR PRODUCTS SUITABLE FOR?

Our products are formulated to be suitable for a variety of skin types, including normal, oily, combination, and sensitive skin. Our products are formulate to be used on preteens and teenagers with sensitive oily acne prone skin.

2. ARE YOUR PRODUCTS CRUELTY-FREE?

Yes, all of our products are cruelty-free. We do not test on animals.

3. DO YOU USE NATURAL INGREDIENTS IN YOUR PRODUCTS?

We prioritize using natural and gentle ingredients wherever possible. Each product lists its ingredients on the packaging and our website. Our goal is to use simple, safe and effective products.

4. HOW CAN I DETERMINE WHICH PRODUCT IS BEST FOR MY SKIN TYPE?

We recommend visiting our "Our Products" page where each product includes details on its ingredients  and benefits.

5. ARE YOUR PRODUCTS SAFE FOR SENSITIVE SKIN?

Many of our products are suitable for sensitive skin, but we recommend checking the ingredients list or conducting a patch test before full application.

6. HOW SHOULD I STORE YOUR SKINCARE PRODUCTS?

Store our products in a cool, dry place away from direct sunlight to maintain their efficacy and shelf life.

7. DO YOU OFFER SAMPLES OF YOUR PRODUCTS?

At this time, we do not offer individual samples, but we occasionally include samples with orders or run promotional sampling programs.

8. HOW OFTEN SHOULD I USE YOUR SKINCARE PRODUCTS?

Usage instructions are provided on each product's packaging and

our website. Typically, products are used once or twice daily unless otherwise specified.

9. DO YOU OFFER DISCOUNTS FOR BULK ORDERS?

Please contact our customer service team for more information at info@justforteens.biz.

10. WHAT SHOULD I DO IF I HAVE AN ALLERGIC REACTION TO ONE OF YOUR PRODUCTS?

Discontinue use immediately and consult a healthcare professional. Contact our customer service team for assistance with returns or exchanges.

11. ARE YOUR PRODUCTS SUITABLE FOR ACNE-PRONE SKIN?

We have products specifically formulated to help with acne-prone skin. Check our product descriptions for details on which products are best suited.

12. WHAT AGE GROUP ARE YOUR PRODUCTS DESIGNED FOR?

Our products are designed specifically for teens and young adults, but they can be used by individuals of all ages.

13. HOW CAN I TRACK MY ORDER?

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also log in to your account on our website to track your order.

14. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal for online purchases.

15. DO YOU SHIP INTERNATIONALLY?

Yes, we offer international shipping to select countries. Shipping rates and delivery times vary by location.

16. WHAT IS YOUR SHIPPING POLICY REGARDING DELIVERY TIMES AND COSTS?

Please refer to our Shipping Policy for detailed information on delivery times, shipping costs, and international shipping options.

17. CAN I RETURN OR EXCHANGE A PRODUCT IF I'M NOT SATISFIED?

Yes, we have a hassle-free return and exchange policy. Please refer to our Return Policy page for details on eligibility, timelines, and how to initiate a return or exchange.

18. HOW DO I CANCEL OR MODIFY AN ORDER?

To cancel or modify an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.

19. ARE THERE ANY SIDE EFFECTS I SHOULD BE AWARE OF WHEN USING YOUR PRODUCTS?

While our products are formulated to be gentle and effective, individual reactions may vary. Always read the product labels and conduct a patch test before full application if you have sensitive skin or known allergies.

20. HOW CAN I CONTACT YOUR CUSTOMER SERVICE TEAM?

You can reach our customer service team via email at info@justforteens.biz. We strive to respond to all inquiries promptly.